Disclosure Guide

Licensing information

Jude Anker Mortgages Ltd (FSP754411), trading as Jude Anker Mortgages is a Financial Advice Provider (FAP) regulated by the Financial Markets Authority (FMA) to provide financial advice.

Our contact details:
Phone: 027 503 1080
Write to: P.O. Box 137 Kaikoura 7300
Email: admin@ankermortgages.co.nz
Website: www.ankermortgages.co.nz

Our advice and product providers
Jude Anker Mortgages and its advisers specialise in providing financial advice and transactional solutions in relation to mortgages and loan products. We coach you through the process of financing a home, whether its your first home, an upgrade, or buying a rental property.

The lenders we use are:
ANZ • Westpac • BNZ • ASB • SBS Bank • The Co-operative Bank • Unity • Avanti Finance • Sovereign • RESIMAC • Pepper Money • First Mortgage Trust • Liberty • Cressida • DBR • ASAP Finance Ltd • Southern Cross

Our Duties
Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are: - Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers. - Give priority to your interests. - Exercise care, diligence, and skill.

Commission and conflict of interest
From 1 April 2024, Jude and Jacky are joint owners of Jude Anker Mortgages and share in all income from the business..

On settlement of a loan, we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. We also receive a fixed rate roll over fee from some product providers if we assist in refinancing your loan.

This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay KAN Limited for services they provide to us in connection with our authorisation under their license from the Financial Markets Authority.

As part of the mortgage advise process we will ask about whether you have risk and health insurance (and ACC CPX if applicable) in place and if not we'll offer you a referral to Thrive Financial to review this with you. If Thrive arrange risk cover for you we are paid a referral fee.

To ensure our advisers prioritise your interests:

• We follow an advice process that ensures our recommendations are made appropriately, based on
  clients’ goals and circumstances.
• Our advisers receive regular training on how to manage conflicts of interest.
• We provide you with a schedule showing commission amounts and types by product provider. This
  schedule is contained within each Financial Adviser’s personalised Disclosure Guide. A Financial
  Adviser will provide you with more information about commissions during the advice process.

Fees and Expenses
Generally we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below. We may charge you a one-off fee in the following situations:

(a) Where a lender 'claws back' commission it has paid to us if you refinance or pay back your loan up to 27 months 
Residential lenders apply a remuneration claw back from the adviser when a loan is not retained for a minimum period, generally up to 27 months on a pro rata basis, as time goes on the claw back diminishes. Where a claw back or partial claw back applies, the client will likely be charged directly for any short fall in remuneration. The fee charged will not exceed the amount of commission clawed back from the lender. Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment. Please discuss with us if you think this may be the situation you are in. If we are arranging the subsequent loan for you we would usually not recover this fee from you.

(b) No Commission

If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice. (This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers)

Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment. If there are any conflicts of interest apart from commission that could potentially influence the advice that we give, these will be shown in your Financial Adviser’s Disclosure Guide.

Complaints handling and resolution service
If you have a complaint about our service please tell us about it as soon as possible.

Call: 027 503 1080
Email: admin@ankermortgages.co.nz

When we receive a complaint:

• We will consider your complaint and let you know how we intend to resolve it. Where
  possible, we try to resolve your complaint immediately
• If we are unable to resolve your complaint immediately, we will acknowledge your
  complaint within 2 business days. We may contact you to get further information about your
  complaint
• We aim to resolve complaints within 10 working days of receiving them. If we need more
  time to investigate your complaint, we will let you know when you can expect to receive a
  response to your complaint
• We will contact you by phone, email or letter to let you know whether we can resolve your
  complaint and how we propose to do so
• If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme,
  Financial Services Complaints Ltd. Financial Services Complaints Ltd provides a free and independent
  dispute resolution service that may help to resolve your complaint. To contact Financial Services
  Complaints Ltd
  

Call: 0800 347 357 or 04 472 3725
Email: info@fscl.org.nz
Write to: PO Box 5967, Lambton Quay, Wellington 6145